HOTEL REPUTATION MANAGEMENT

Increase buyer conversion rate

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• Online Review Analytics

  Analyze guest reviews on more than 100 online travel sources and the social web in order to make informed decisions on a service and operational level.

• Social Media Monitoring

  Keep track in real-time what is being said about you on all popular social sites. Advanced keyword discovery, sentiment analysis & influencer scoring.

• Competition Benchmark

  Make use of the Reputize Index ™ to compare your performance with the competitors. Drill down data by semantic topics for each property within your hotel group.

• The Reputize Index ™

  The Reputize Index ™ is a reputation score based on the aggregated data from all online reviews. The algorithm was developed in conjunction with industry experts and academics.

• Sentiment Analysis

  Advanced keyword discovery and Natural Language Processing (NLP) technology is available at your fingertips to provide you with deep insight into guest sentiment

• Get Alerts & Respond

  Get the right member of the staff to respond every time a review meeting your specific criteria is published on the web. Receive instant SMS or e-mail alerts.

• Bespoke Support

  A dedicated account manager will listen to your special needs and will carry on with the setup and data integrations.

• Corporate reporting

  Executive view over all managed properties. Customize and trigger reports whenever needed.